Terms and Conditions
Website Use
This website may use basic technical tools necessary for functionality. Retained Legal Services does not knowingly collect personal information through cookies for marketing or tracking purposes.
Third-party platforms used for website hosting or forms may have their own privacy practices, which are governed by their respective policies.
Please note that if Clio, the website provider, uses the term “lawyer” anywhere on the website, that wording is not authorized by Retained Legal Services and does not reflect the services being offered.
Retained Legal Services and its proprietor do not intend, directly or indirectly, to represent that legal services are being provided by a lawyer. Retained Legal Services is a paralegal practice, and all services are provided within the permitted scope of practice for a paralegal licensed by the Law Society of Ontario.
Communications and Response Times
- Retained Legal Services communicates during standard business hours. Communications received outside of regular business hours, including evenings, weekends, and holidays, are not monitored or responded to until the next business day.
- Submitting an inquiry, email, voicemail, or other communication does not create any obligation on the part of Retained Legal Services to respond or to provide services.
- Response times may vary depending on workload and whether a retainer agreement is in place. Priority is given to existing retained clients.
- Repeated communications or requests for updates do not expedite response times or create any obligation to act.
No Monitoring of Deadlines
- Unless and until a written retainer agreement has been executed and any required retainer has been received, Retained Legal Services does not monitor limitation periods, court dates, filing deadlines, or other time-sensitive requirements.
- Any dates or deadlines referenced in preliminary communications are provided for general informational purposes only. Responsibility for meeting all deadlines remains solely with the individual unless and until a formal retainer is in place.
No Obligation to Act
- Retained Legal Services is under no obligation to accept any inquiry or matter. The decision to provide services is made at the sole discretion of Retained Legal Services and is subject to, among other things, capacity, conflicts of interest, and receipt of all required information and documentation.
- No services will be provided unless and until a formal retainer agreement has been executed and any required retainer has been received.
No Urgent or Confidential Information
- This website and any contact forms are not intended for the transmission of urgent, confidential, or time-sensitive information. Do not submit sensitive information through this website.
- If a matter is urgent or subject to a deadline, you are responsible for taking appropriate steps to protect your interests, including seeking immediate legal assistance. You can find other legal service providers via the Law Society Referral Services: https://lso.ca/public-resources/finding-a-lawyer-or-paralegal/law-society-referral-service